Frequently Asked Questions

Shipping & Delivery

1. Which countries are served and what are the shipping costs?

Shipping Availability: Shipping is currently available within the United States.
Shipping Costs: Free shipping on all orders. Expansion to other regions is being considered.

2. How long does it take to process and deliver orders?

Handling Time: Orders are processed within 1–3 business days, Monday to Friday.
Estimated Transit Time After Handling: 3–8 business days.
Total Delivery Time: 4–11 business days.
Order Cut-off Time: 12:00 AM (GMT-05:00) Eastern Standard Time (New York).
Weekend Orders: Orders placed on weekends are processed the next business day.

3. How can I track my order?

After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number. You can track your order via our website by entering your tracking number in our tracking portal.

Return & Refund

4. Can I change or cancel my order after it has been placed?

Yes, you can cancel your order before it is shipped. If the order has already been shipped, follow the return procedure after receiving the product.

5. What is the return policy and which items are excluded from returns?

Return Policy: Customers in the United States can return products within 30 days of receipt.
Conditions for Returns: Items must be unused, undamaged, and in the original packaging.

6. How do I start a return or exchange?

To initiate a return, contact our customer service at info@boolahoo.com with your order number and a detailed reason for the return. After reviewing your request, we will provide detailed instructions and a return label.

7. How long does it take to process a refund?

After receiving and inspecting the returned item, we will process the refund within 10 days. You will receive a confirmation email. The refund will be processed to the original payment method within 10 days after approval.

8. What should I do if I receive a defective or damaged item?

Contact our customer service within 48 hours of receiving the product. Send photos of the defect or damage. We will inspect the item and, if approved, provide a replacement or a full refund.

Payment & Privacy

9. Which payment methods are accepted and how is the transaction secured?

We accept the following payment methods:

  • Apple Pay
  • American Express (AMEX)
  • Visa
  • Mastercard
  • Discover
  • JCB
  • Diners Club
  • Google Pay
    All payment information is encrypted and processed securely. Your data is protected, and we do not share your payment information with third parties without your consent.

10. How do you protect customers' privacy and personal data?

We are committed to protecting your privacy and personal data. All personal information is encrypted and stored securely. We comply with all relevant privacy laws and regulations to ensure your data is handled with care.

Contact Information

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