Shipping Policy

Shipping Process

Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Range

Countries: We currently ship within the United States.
Future Expansion: Expansion to other shipping areas is being considered.

Shipping Costs

Within the United States: Free shipping on all orders.
No Hidden Fees: All costs are clearly stated at checkout.

Order Handling Time

Handling Time: Orders are processed within 1–3 business days (Monday to Friday).
Order Cut-off Time: 12:00 AM (GMT-05:00) Eastern Standard Time (New York).
Weekend Orders: Orders placed on weekends are processed the next business day.

Transit Time

Estimated Transit Time After Handling: 3–8 business days.
Total Delivery Time: 4–11 business days.
Business Days: Shipments occur Monday to Friday.
Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

Shipping Process

Reliable Courier Services: We ship via DHL.
Insured Shipments: All shipments are insured. Contact our customer service if your package is lost or damaged during transit.
Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.

Tracking Instructions

Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
Questions: Our support team is ready to assist with any questions about tracking your order.

Missing Items Procedure

Reporting Missing Items: Contact our customer service within 7 days of receiving your package via info@boolahoo.com.
Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.

Return & Refund Policy

Returns: Returns are accepted within 30 days of receiving your order.
Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging.
Return Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, Boolahoo will cover the return shipping costs.
Refund: Refunds are processed within 10 days of receiving the return and are refunded to the original payment method.

Contact Information

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